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Wash-and-Fold Laundry Terms

By placing an order, you acknowledge and accept the following terms:

Suitability for Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.

The standard products we use are a mixture of Tide and Oxi, with Downy fabric softener.  We have a “Free & Clear” option for both detergent and fabric softener upon request.  Please make a note on your order if you’d like us to use the “Free & Clear” option.

We are happy to use any other detergent or fabric softener that you send or bring with your order and we will return the unused portion to you.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately, there are limitations to what we can do. For example, though we make it a point to check each laundry item, make sure you remove all items from your pockets as we can’t be held responsible if something left in your laundry (like lipstick, lip balm, chewing gum, or a pen) causes any damage or nor if personal items are lost (keys, money, IDs).

Though we do our best to review and spray stains, we cannot guarantee the removal of any stains.

Additionally, we strongly advise against including the following items from laundry service, and, if you do so, we will not be responsible for any damage to said items that occurs during our services:

• “Hand wash only” items
• “Dry clean only” items
• Leather
• Stuffed Animals
• Damaged items
• Down comforters
• Pillows
• Cushions
• Dog beds

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Lost Laundry

We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we cannot be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.

Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded.

If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.